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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
255 ratings and 154 comments received in the last 90 days.
09 September 2025
Brilliant from start to collecting new car
05 September 2025
Very easy. Everything explained, and I wasn't rushed. Able to ask lots of questions
04 September 2025
Excited at becoming first time BMW owners! The test drive and ordering process was very smooth and fulfilled all our needs. We were well looked after. Sadly 'Just in time' processes overshadowed car handover day. So far the electric car is great.
02 September 2025
Kai made it super easy for us throughout. He kept us updated and was just great to deal with. This is our second purchase with him.
01 September 2025
Pleasant experience
30 August 2025
Jason cat listened to what we wanted and delivered
28 August 2025
Very smooth process. Not have any problems at all. Where there was a little issue with the car, Gideon was very transparent in communication and offered solution. So all good.
28 August 2025
Very satisfied, as said above was very easy with no complications
13 August 2025
Very happy with everything from purchase to delivery.
03 August 2025
Excellent service and communication, Ian James was brilliant. Very pleased
23 July 2025
we were satisfied with the delivery experience, the vehicle was slightly damaged in transit to the BMW centre, but Gideon was very apologetic and very informative about the damage and what would happen moving forward. This would have been 5 without t
20 July 2025
I have been looked after very well with salesman
13 July 2025
Excellent service as mentioned above from Jason Catt and Shydon Webster and a friendly welcome from reception each time I visited.
11 July 2025
My purchase was dealt with by Kai Kavanagh. I found him both knowledgable & personable. His explanations of the car & the buying process were clear & unhurried. He kept me informed of the delivery date & made sure I was comfortable with the controls
09 July 2025
We had a slight blip when we wanted to push back the handover date from June to July. But the recovery of service was excellent with resolving the issue.
05 July 2025
Fantastic service from Jason Catt. Got me an amazing deal, and all with a smile.
03 July 2025
Kept informed every step of the way
21 September 2025
Work is always well done .
21 September 2025
Care taken to explain issues and solutions offered
21 September 2025
Lovely people through the front door
20 September 2025
Spot on every time also like receiving video of the car also not over priced
17 September 2025
Good service
17 September 2025
I was totally satisfied with all aspects of my time spent waiting for the service and MoT to be completed.
17 September 2025
My car was in for simple work and yet it took 4 days and was exorbitantly priced - my local independent might have done it the same day. I gave you one last chance, after swearing I'd never be back. I have now confirmed I will not return
16 September 2025
Very good service, prompt.
15 September 2025
Kept me informed throughout ghout and explained the process clearly
15 September 2025
Friendly staff, great customer care and facilities on site
14 September 2025
Job done !
13 September 2025
Let down by service desk person, kept car overnight with no authority and no call to advise car would notbe ready as promised. Failed to detect and diagnose issue with drivers seat that was on collecting car recognised as an issue by service desk per
13 September 2025
Almost every time I've brought my car in since 2018, the service has been lacking - far too many issues to list them all here.
10 September 2025
As above
10 September 2025
See above
10 September 2025
See my first comment
09 September 2025
MOT slot time booked online for 10.00 am, advisor rang to confirm I was attending but at 1.00pm, Service advisor amended to the correct time. Other than that everything was excellent
09 September 2025
All good
08 September 2025
This time round, my service advisor, Jamie, was superb. Excellent communication and a great ambassador for the brand and One Group. Clear, concise, timely
08 September 2025
Generally satisfied with the work. I wasn't very happy with the oil stains on the drivers mat though - it took me an hour+ to scrub off & then 2 days for the mat to dry. The service techs should have used paper mat protectors (& seat protectors)
07 September 2025
It's good good good ??
07 September 2025
No issues at all, good customer service
06 September 2025
Completely satisfied
05 September 2025
All great
03 September 2025
Consistently brillant service experience whenever car goes in. Always feels amazing after it's been there. Plus they clean it too which is a bonus.
03 September 2025
My car's problem (distorted brake discs) was not strictly a warranty item, but since it was clearly not my fault, BMW replaced the parts without charge.
02 September 2025
A quick and seamless experience.
02 September 2025
Outstanding service from booking to collection. A special mention for Sam Vick
02 September 2025
I gave 5 stars what else do you want ?
01 September 2025
Very satisfied with the professional attitude.
31 August 2025
I detached a major O/S rear suspension problem which was confirmed by BMW technicians. The replacement parts were ordered and fitted even though the car was in the garage over 3 day bank holiday weekend. The car was return early on Tuesday
31 August 2025
Issue sorted and good communication. Sam in particular gave good advice and kept me updated regularly.
30 August 2025
All good
29 August 2025
Apart from it taking longer than expected, everything to do with the service was fine. The work was all covered under my warranty.
27 August 2025
Was an oil service so was carried out as per
26 August 2025
Good service. Great team.
25 August 2025
Nice coffee machine, great service from Sam. Good all round
25 August 2025
As above , staff were generally helpful and polite
25 August 2025
Sam is always polite and very helpful.
23 August 2025
Could be cheaper, or offer discounts
23 August 2025
As above, a good end result but at some emotional cost. I would like to mention Shydon as an absolute star who saved the day and meant the job was done - thank you Shydon!
21 August 2025
It was a big issue for me, but routine for them.
20 August 2025
I was expecting my phone programmed as I had front and rear dash cams fitted
20 August 2025
See above
20 August 2025
customer service agent was ok, unfortunately the video of the chap performing the service was completely incomprehensible - spoke like he was selling at an auction - had no idea what he was saying
20 August 2025
Having been a customer for over 30 years I could not believe the hostile attitude that I was shown when I raised a simple question about a trivial amount of £16.67 that I thought should have been taken off my bill and a small scratch on a wheel.
20 August 2025
No issues whatsoever
20 August 2025
Prompt service. Started on time and finished as advised. Kept informed throughout by friendly and helpful staff member (Sam Vick). Comfortable waiting area.
20 August 2025
I needed a service, and they did one
20 August 2025
Good response to my problem but slow to reply as apparently too busy.
14 August 2025
Good service and communication
12 August 2025
Again those issues as declare above have caused me to return to your dealership, otherwise unnecessarily.
11 August 2025
Treated with respect and exceptional customer service skills from the moment I walked in
11 August 2025
Fault not rectified, I have to go back
11 August 2025
Slightly overpriced but it keeps up my service history
11 August 2025
First class service !
09 August 2025
Sam Vick is excellent Kept me informed and is very polite A great character!
09 August 2025
Friendly efficient service
08 August 2025
PERFECT
07 August 2025
did not get video review of the car prior to service being undertaken
06 August 2025
Excellent service from Jamie and colleagues.
06 August 2025
only needed air bag as part of recall..and i was only expecting this to be checked..brighton checked the under side of the car.. as well as filling the wind screen wash which was running low and the car was washed and hoovered.. above and beyond!!
06 August 2025
The car, which is new, is going in to the garage next week to resolve the problems identified.
05 August 2025
Also the front desk staff were very helpful and friendly
05 August 2025
Good communication and my car was ready on time having ben washed.
04 August 2025
Would have been 5 stars except for poor communication between the reception ageny and the workshop
03 August 2025
Good job from service perspective
02 August 2025
It was very straight forward and the person I dealt with was very good ???? Sam vick
01 August 2025
Good comunication
31 July 2025
My car presented yet another EGR related issue which was thoroughly dealt with. I was provided with a courtesy car and frequently kept informed of the progress of my car's repair. Thank you BMW, especially Ellie who was great throughout.
31 July 2025
Excellent Service.
31 July 2025
Kept to the timescale
31 July 2025
It was explained to me what would be carried out whilst my car was in the service workshop, and all work was carried out within the time frame I was given. I was greeted by Sam Vick who kept me informed, and was his usual friendly, helpful self!
29 July 2025
As above
29 July 2025
The advisor was helpful & friendly.
29 July 2025
No problems, pleasant staff. Particularly attentive service advisor Sam Vick who was very helpful and made me feel valued as a customer
27 July 2025
The service and timing worked well but strange thing with unavailability of loan car having been sold over weekend before service when others in the service area had cars made available. In the event this did not matter
27 July 2025
Purely owing to the service I received from Shydon. This is only the second time I've been to this branch and was served by Shydon on both occasions, as soon as I walked into the branch Shydon remembered me and instantly made me feel welcome. Shydon
27 July 2025
I was disappointed that the Courtesy car was electric and as I have no experience with an electric car I had to decline it and get someone to pick me up and drop me back. I think you should point this out when one is requested.
27 July 2025
Great service. Adviser communicated effectively and kept us informed at every stage of the process.
27 July 2025
As above
26 July 2025
As above
25 July 2025
See above
23 July 2025
It's an enjoyable experience to visit Group 1 in Brighton.
22 July 2025
Everything great. However surprised to find last year's MOT at this garage incorrectly entered on the gov.uk website as a fail. Hence driving for one year with no MOT! Grateful for the renewal this year at no charge.
22 July 2025
As above
22 July 2025
Great customer service
21 July 2025
Professional sfaff excellent product knowledge and excellent at keeping you up todate on the works carried out.
21 July 2025
Simple process for a simple service and MOT with constant communication.
20 July 2025
Again very helpful and pleased with service
20 July 2025
It was easy to book, had good availability of dates, I was given great advice and when there was a problem with the car, they solved it
19 July 2025
The basic service was was good
19 July 2025
Very polite and helpful as I would expect from a top notch car company
18 July 2025
Exceptional service.
18 July 2025
Always well looked after.
18 July 2025
See previous answer Also - planned work done as within time / quoted cost while I waited.
16 July 2025
Engaging and informative
16 July 2025
I was satisfied with the diagnosis but my car was treated with little regard.
16 July 2025
Fast, efficient, friendly, and kept me informed
15 July 2025
Good Communication and customer service
15 July 2025
They promised me a lot of things when I bought the car but unfortunately a lot of these didn't apply. But I have to say that the staff are professional well mannered and polite.
15 July 2025
Sam Vick was exceptional at looking after me while my vehicle was in for service work, would highly recommend him to family and friends
15 July 2025
Punctual phone call with updates
14 July 2025
The salesman/engineer wanted to charge me £240 just for analysis of the drive train issue indicated on the dashboard. That's unjustified in my opinion, when the car was already there for the latest safety recall issue.
14 July 2025
Overall it was good and I was well looked after by Jamie
14 July 2025
Efficient servicing and reasonable costing.
14 July 2025
All was fine
14 July 2025
See above
13 July 2025
Very happy
13 July 2025
I don't know what else you could have done
12 July 2025
Very Long Term customer-always receive excellent service
12 July 2025
As above. Compared to Audi, I feel a bit second class having to get a train home and back.
11 July 2025
I applied for a service and MOT but the service wasn't done initially. It has been now.
10 July 2025
See above
09 July 2025
As above. Service person, was great. Garage not so
09 July 2025
From check in to receiving my vehicle back, my experience was excellent.
09 July 2025
I was well looked after from point of booking to receding my car back after the work. I can't remember the name of the service assistant but she was excellent.
09 July 2025
In the past I have always been warned of any further problems and this time there were none. Car going brilliantly.
08 July 2025
Reasons already provided
08 July 2025
Great communication from Ellie to the service team regarding the issue I was trying to rectify.
07 July 2025
Extremely happy with how Sam & the team deal with all the questions, services needed to aid with any service requests.
07 July 2025
Really impressed with how Jamie Mackay handled my warranty repair for heated seats. On finding other issues with the car, he proactively contacted Cinch to have them approve and agree to pay for this too
07 July 2025
Sam Vick was very helpful
05 July 2025
Very expensive service. I didn't get the usual video showing me tye wear on tyres, brake pads etc. The complementary car wash feels just like a token gesture as for the 2nd year running there was dirt left on the vehicle in many areas.
05 July 2025
The visit was fulfil my expectations.
04 July 2025
Excellent
04 July 2025
As above.
04 July 2025
Completely happy with the service received,
04 July 2025
All dealt with efficiently plus kept informed at all stages
04 July 2025
As above!!
02 July 2025
Nothing to complain about.
02 July 2025
There appeared to be a couple of new scratches on the bootlid
02 July 2025
Thorough and informative video appraisal of the underneath of the car. Good explanation given of the work needed.
02 July 2025
The show which was played whilst I sat with the dancing man who was on Blue Peter was interesting
01 July 2025
Excellent service from knowledgable people.
30 June 2025
The service adviser Sam Vick was friendly and professional. Customer parking for vehicle drop-off is appalling - on this occasion, at just before 08:30, there were no spaces at all and I had to park in the driveway.
16 September 2025
Really thorough. Especially going over the car and setting it up