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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
250 ratings and 146 comments received in the last 90 days.
20 July 2025
I have been looked after very well with salesman
13 July 2025
Excellent service as mentioned above from Jason Catt and Shydon Webster and a friendly welcome from reception each time I visited.
11 July 2025
My purchase was dealt with by Kai Kavanagh. I found him both knowledgable & personable. His explanations of the car & the buying process were clear & unhurried. He kept me informed of the delivery date & made sure I was comfortable with the controls
09 July 2025
We had a slight blip when we wanted to push back the handover date from June to July. But the recovery of service was excellent with resolving the issue.
05 July 2025
Fantastic service from Jason Catt. Got me an amazing deal, and all with a smile.
03 July 2025
Kept informed every step of the way
24 June 2025
I would like to take the opportunity to call out Gideon for his professionalism, knowledge and patience. Great communication through out - nothing was too much trouble. Overall a great experience.
08 June 2025
Speed, knowledge
05 June 2025
Accessibility and made to feel at home. Am always offered a drink as well.Very friendly personnel
04 June 2025
Life made easier
04 June 2025
The service given
04 June 2025
I had a stress free upgrade to my existing vehicle, with no quibbles. My new car came looking amazing, and I was shown how to use the technology at length.
29 May 2025
easy and smooth process
14 May 2025
Gideon was very helpful throughout my experience and made everything so easy and run smoothly, I couldn't be any happier
09 May 2025
Top service and amazing product
08 May 2025
SP Mason Pennant was particularly impressive with his attention and knowledge.
27 July 2025
The service and timing worked well but strange thing with unavailability of loan car having been sold over weekend before service when others in the service area had cars made available. In the event this did not matter
27 July 2025
Purely owing to the service I received from Shydon. This is only the second time I've been to this branch and was served by Shydon on both occasions, as soon as I walked into the branch Shydon remembered me and instantly made me feel welcome. Shydon
27 July 2025
As above
27 July 2025
Great service. Adviser communicated effectively and kept us informed at every stage of the process.
27 July 2025
I was disappointed that the Courtesy car was electric and as I have no experience with an electric car I had to decline it and get someone to pick me up and drop me back. I think you should point this out when one is requested.
26 July 2025
As above
25 July 2025
See above
23 July 2025
It's an enjoyable experience to visit Group 1 in Brighton.
22 July 2025
As above
22 July 2025
Great customer service
22 July 2025
Everything great. However surprised to find last year's MOT at this garage incorrectly entered on the gov.uk website as a fail. Hence driving for one year with no MOT! Grateful for the renewal this year at no charge.
21 July 2025
Simple process for a simple service and MOT with constant communication.
21 July 2025
Professional sfaff excellent product knowledge and excellent at keeping you up todate on the works carried out.
20 July 2025
Again very helpful and pleased with service
20 July 2025
It was easy to book, had good availability of dates, I was given great advice and when there was a problem with the car, they solved it
19 July 2025
The basic service was was good
19 July 2025
Very polite and helpful as I would expect from a top notch car company
18 July 2025
Exceptional service.
18 July 2025
See previous answer Also - planned work done as within time / quoted cost while I waited.
18 July 2025
Always well looked after.
16 July 2025
Fast, efficient, friendly, and kept me informed
16 July 2025
Engaging and informative
16 July 2025
I was satisfied with the diagnosis but my car was treated with little regard.
15 July 2025
Sam Vick was exceptional at looking after me while my vehicle was in for service work, would highly recommend him to family and friends
15 July 2025
Punctual phone call with updates
15 July 2025
Good Communication and customer service
15 July 2025
They promised me a lot of things when I bought the car but unfortunately a lot of these didn't apply. But I have to say that the staff are professional well mannered and polite.
14 July 2025
Overall it was good and I was well looked after by Jamie
14 July 2025
Efficient servicing and reasonable costing.
14 July 2025
The salesman/engineer wanted to charge me £240 just for analysis of the drive train issue indicated on the dashboard. That's unjustified in my opinion, when the car was already there for the latest safety recall issue.
14 July 2025
All was fine
14 July 2025
See above
13 July 2025
I don't know what else you could have done
13 July 2025
Very happy
12 July 2025
As above. Compared to Audi, I feel a bit second class having to get a train home and back.
12 July 2025
Very Long Term customer-always receive excellent service
11 July 2025
I applied for a service and MOT but the service wasn't done initially. It has been now.
10 July 2025
See above
09 July 2025
In the past I have always been warned of any further problems and this time there were none. Car going brilliantly.
09 July 2025
As above. Service person, was great. Garage not so
09 July 2025
I was well looked after from point of booking to receding my car back after the work. I can't remember the name of the service assistant but she was excellent.
09 July 2025
From check in to receiving my vehicle back, my experience was excellent.
08 July 2025
Reasons already provided
08 July 2025
Great communication from Ellie to the service team regarding the issue I was trying to rectify.
07 July 2025
Extremely happy with how Sam & the team deal with all the questions, services needed to aid with any service requests.
07 July 2025
Really impressed with how Jamie Mackay handled my warranty repair for heated seats. On finding other issues with the car, he proactively contacted Cinch to have them approve and agree to pay for this too
07 July 2025
Sam Vick was very helpful
05 July 2025
The visit was fulfil my expectations.
05 July 2025
Very expensive service. I didn't get the usual video showing me tye wear on tyres, brake pads etc. The complementary car wash feels just like a token gesture as for the 2nd year running there was dirt left on the vehicle in many areas.
04 July 2025
Excellent
04 July 2025
As above.
04 July 2025
Completely happy with the service received,
04 July 2025
All dealt with efficiently plus kept informed at all stages
04 July 2025
As above!!
02 July 2025
The show which was played whilst I sat with the dancing man who was on Blue Peter was interesting
02 July 2025
Thorough and informative video appraisal of the underneath of the car. Good explanation given of the work needed.
02 July 2025
There appeared to be a couple of new scratches on the bootlid
02 July 2025
Nothing to complain about.
01 July 2025
Excellent service from knowledgable people.
30 June 2025
The service adviser Sam Vick was friendly and professional. Customer parking for vehicle drop-off is appalling - on this occasion, at just before 08:30, there were no spaces at all and I had to park in the driveway.
26 June 2025
Service staff very polite and answered all queries.
26 June 2025
Everything was very clear especially with the video Heath check.
25 June 2025
Staff excellent
25 June 2025
Helpful in explaining what was needed and the way forward in booking the next appointment. Received good explanation on replacement Of the tyres.
24 June 2025
No problems everyone really helpful
23 June 2025
They look after the car and they are very honest and trustworthy.
22 June 2025
All done as expected
20 June 2025
They had the part in stock and set it aside
20 June 2025
Work was carried out to a good standard.
20 June 2025
Completely satisfied. I have been bringing my BMW for its service and MOT since purchasing it from you and have always found the staff very helpful and courteous.
19 June 2025
I turned up without an appointment on a Saturday and Jamie was very polite and offered to assist me, after dealing with another customer. Had a very pleasant experience and really appreciated them able to assist me without an appointment.
18 June 2025
Sam Vick and his team always look after me very well.
17 June 2025
Found the problem and fixed it
16 June 2025
Service advisor excellent
16 June 2025
Proffessional effocient and polite .
15 June 2025
See above
15 June 2025
Efficient
14 June 2025
All was excellent but found the MOT a little expensive
12 June 2025
Completely satisfied, everything was done to a high standard
11 June 2025
It was an MOT and all went ok
11 June 2025
Service apparently carried out ok - electronics reminder I next service reset. Jamie courteous and efficient. Paint damage and mysterious electrical issue mean I have not got my vehicle back in 100% condition.
10 June 2025
Timely, friendly, fair pricing and my car was washed!
10 June 2025
Report was good
09 June 2025
Friendly and efficient
09 June 2025
Breakfluid change was quick and reasonable price
08 June 2025
Everyone was very accommodating
08 June 2025
Good service
04 June 2025
Polite staff
04 June 2025
As above!
02 June 2025
MOT was a little late so the person dealing with my vehicle gave me a little discount which was a lovely gesture.
02 June 2025
I wasn't expecting to wait 1/2 hrs, only 1/2 hr. I don't think it's necessary to do a vehicle check when fixing a simple interior trim issue. This is what kept me waiting and it wasn't necessary as I'd only bought the car three weeks earlier.
30 May 2025
Very easy and hassle free service
30 May 2025
Great service, dealing with the car quickly after a relay
28 May 2025
As above
26 May 2025
Always great communication and service
26 May 2025
I was very satisfiedi
25 May 2025
Very good service. Polite and professional. Elle was very helpful and it was a pleasure.
25 May 2025
Quick and efficient service. If Group 1 went back to accepting American Express cards, it woukd be 5*
25 May 2025
Sam very attentive nothing was too much trouble Keep me updated throughout
25 May 2025
Friendly, speedy service throughout.
22 May 2025
Always professional and courteous dealing with the technicians.
21 May 2025
Kept me informed, work completed within anticipated timeframe
21 May 2025
Friday night problem . Good to get the car home . But could not complete the repair till following Monday P.M.
21 May 2025
Delivered on time and I was kept informed
21 May 2025
When the wheel was changed the BMW badge was not put back on requiring a second visit. Otherwise every thing was great
20 May 2025
Happy with everything
19 May 2025
Everything went off smoothly. Jamie was good. I find your peices too high.
19 May 2025
Very satisfied
19 May 2025
See above.
19 May 2025
great service from Sam. good communication.
19 May 2025
As above
19 May 2025
All jobs completed on time and less cost than estimated! Good communication during the day regarding progress.
18 May 2025
Easy to book. Quick service. The person in the service centre was very clear and informative and kept me up-to-date with what was happening. Very polite and professional.
18 May 2025
First class service
18 May 2025
Great customer attention
18 May 2025
Everything went to plan with my pre-booked service. My adviser (Jamie) kept me up to date with progress and helped me make decisions over the various options involved.
15 May 2025
I was served by Jamie mackay at service, he was very helpful and went above and beyond to serve me so thanks Jamie.
14 May 2025
Sam always friendly and helpful
14 May 2025
Lack of communication about what was happening and when I went to collect my car, work had been started on it without permission and I then had to wait for it to be "put back together again" wasting more time before I could leave.
13 May 2025
I can trust Group1 to do a great job, right first time, not miss anything, and all at a fair price.
13 May 2025
The lady who o dealt with kept me up to date with anticipated time and was professional and very good
13 May 2025
All work completed promptly and completely
08 May 2025
So nice and easy to wait in the showroom whilst my car is being mot'd.
07 May 2025
They really helped me out with my car
07 May 2025
All is delivered as committed.
06 May 2025
Excellent job and vehicle thoroughly tested
06 May 2025
as above, all went as promised
03 May 2025
Courteous staff and good quality communication. Excellent follow up too.
03 May 2025
See no 1
23 July 2025
we were satisfied with the delivery experience, the vehicle was slightly damaged in transit to the BMW centre, but Gideon was very apologetic and very informative about the damage and what would happen moving forward. This would have been 5 without t