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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
358 ratings and 185 comments received in the last 90 days.
12 March 2025
I got the car within a week, phone connected immediately - only issue was signing documents remotely with ID but we got there in the end.
05 March 2025
Completely stress free and hospitality eas great
05 March 2025
The experience l had at BMW Brighton was fantastic, the best customer service lv had from a car dealership,very polite, professional, helpful took their time with me didn't feel rushed at all. Wow loved it. Ian james and Jan Phillips fantastic.
03 March 2025
All as predicted, no unwelcome surprises.
27 February 2025
Everything was great and simple
11 February 2025
Very attentive from my first visit, with no nonsense, They knew what I wanted and delivered.
07 February 2025
As above the service Mason provided was fantastic. He made sure I was comfortable and happy, that everything I required was sorted and always was at hand to answer any queries.
01 February 2025
The car arrived on time and as ordered. I was kept advised of progress from manufacture to delivery. The salesman was very good and explained the working of the car when I collected it.
31 January 2025
This is the 4th car I've bought and the staff have always been nice and friendly every time feels like I've gained some friends
25 January 2025
Excellent service
21 January 2025
Gideon very knowledgeable & enthuisastic about the product. He also kept me informed about the process from start to finish.
03 April 2025
completely satisfied
02 April 2025
Ellie has been helpful in trying to please and I do not blame her at all
02 April 2025
I was pleased
02 April 2025
Cost. Service also fell below usual high standards.
01 April 2025
Sam was very helpful and excellent
31 March 2025
Easy to arrange, and check in, online. Fuss free handover of my car and I was sent a vehicle healthcheck on my phone whilst I was waiting. The MOT was completed before the expected time, although the wait was pleasant - good magazines and coffee!!
31 March 2025
Fixed fault quickly and reinstated car plus friendly and well informed staff
30 March 2025
Very easy to use from booking right through to collection.
28 March 2025
service for me has always been at high standard.
28 March 2025
Very professional. Amazing service.
28 March 2025
It all went well
27 March 2025
All the team were helpful
27 March 2025
Ellie was very polite , knowledgeable and helped in every way possible
27 March 2025
Very good service
27 March 2025
As above
27 March 2025
As above. Just wish servicing the car wasn't so expensive.
26 March 2025
Good service
26 March 2025
Good service and good work done. All personnel treated me with courtesy.
26 March 2025
Completely satisfied. Sam Vick in the service department was very professional, helpful and personable. Great customer care.
26 March 2025
Sam was excellent. Highly professional, keeping me updated through the day my car was with the dealership.
26 March 2025
Excellent service
24 March 2025
Sam Vick, service advisor, was as friendly and efficient as ever.
23 March 2025
First class
23 March 2025
My car went in for a full service on 07/01/25. Just 2 months later I was told I needed another full service! The notes recorded by the service dept on 'check-in' were NOT looked at. Some cost was deducted but I remain unhappy
22 March 2025
Friendly and efficient service, the desk agent answered all my queries thoroughly and was able to update my car REG on the system while we chatted.
22 March 2025
Coffee
22 March 2025
Increasing the price for the service by £65 on the day is not an acceptable way to treat customers. When I questioned the reason I was given some vague reasons about parts and then the price was dropped to my original quote. Service itself was fine.
22 March 2025
Jamie provided an excellent service - he was both polite and efficient.
22 March 2025
everything was perfect from start to finish, jamie was very helpful
22 March 2025
Nice and simple
22 March 2025
Efficiency great communication and service from everyone involved especially from the receptionist
22 March 2025
Overall - a very positive experience (which for me has rarely been the case with BMW dealerships outside of Group 1)
21 March 2025
Every one was very professional
21 March 2025
Group 1 Brighton were very helpful.
21 March 2025
Prices are kinda high
21 March 2025
kept me informed of the issues in regards to the servicing, the repair costs prior to starting work and hqw long his may take.
21 March 2025
Felt seen, listened to and treated with kindness
18 March 2025
Work carried out to excellent standard
18 March 2025
Always professional and quick.
18 March 2025
On this occasion the valeting service appeared not to have been done.
18 March 2025
Was looked after really well and had great service
17 March 2025
Very professional, efficient and great service Again, with good communication. Jamie was very helpful, went above and beyond by making sure my car didn't get a ticket in the bay opposite as I had to leave my car there earlier than the garage was open
17 March 2025
My car was completed very quickly and keep in touch. But no vehicle health check done on my vehicle when I requested one on booking.
16 March 2025
Because it run like clock work bmw with very good at any updates or changes .you know were your are with them the whole time
15 March 2025
Very good
13 March 2025
Sam the service manager is absolutely brilliant at his job he should the manager of the whole of bmw. Helpful, polite, knowledgeable and so friendly.
13 March 2025
again quality and service
13 March 2025
Easy to book in the service, and car ready on time
13 March 2025
Friendly staff and welcoming environment
13 March 2025
Outstanding service
13 March 2025
5star service
12 March 2025
As expected.
10 March 2025
Quick service friendly staff
10 March 2025
Very efficient service
09 March 2025
Did what they said
08 March 2025
Service advisor ( Sam Vick )kept me informed of the progress on my vehicle. He was helpful and explained everything in clear language. Car was returned clean.
07 March 2025
Very professional, friendly. They kept me fully informed.
07 March 2025
Take care with vehicle
06 March 2025
Recall work was necessary following a message appearing in the vehicle as I drove to Group 1 and that was sorted out during the visit. Although the vehicle was kept for an additional couple of days, I had a loan car so it was not an inconvenience.
06 March 2025
I had asked for the engineer to check why my battery is draining (a little) while stationary. They weren't able to diagnose what was wrong. I said I'd return it to them if it continued. I was disappointed that the car wasn't cleaned before collection
05 March 2025
Everyone including Jamie in service department thoroughly courteous helpful and professional
05 March 2025
3* based on the length of time for a brake fluid change - I was told up to 1.5 hours & it was over 2 hours. The visual car checks are helpful - thank you - albeit the technicians talk far too quickly - you have to watch it 3 times to get it all.
04 March 2025
Time request met and excellent communication.
04 March 2025
I have had no problems and have used Group 1 for all my servicing needs since the car was new
03 March 2025
Car was cleaned afterwards. This was appreciated.
03 March 2025
Diagnosed problem accurately
02 March 2025
Simple process from check-in to departure.
27 February 2025
Quick and friendly
27 February 2025
5star customer service
24 February 2025
Friendly and fast
24 February 2025
Very happy with the book, reception and service I received.
23 February 2025
I came to replaced SOS battery at group 1 service center, but I noticed there is a knocking sound coming from my dashboard and it's very annoying.
23 February 2025
Took a little bit longer than I expected but the staff were very friendly, accommodating and helpful when I required. I would add that working from the location was a little difficult due to internet speeds so maybe add that somewhere in the info.
23 February 2025
Was always pleased not now
23 February 2025
Good reception. Friendly and helpful staff.
23 February 2025
The experience was perfect.
23 February 2025
Bit miffed that didn't get the video the next day telling me that an exhaust bracket was loose. Why not tell me the same day and I would have instructed the repair there and then. Now have hastle of rebooking
22 February 2025
Excellent service by Mark and his team. I was already a customer for life but this experience reinforces it.
22 February 2025
Quick response to my enquiry, fast updates on my vehicle, overall great experience
22 February 2025
Service from Jamie in service department was great!
22 February 2025
As above
19 February 2025
Quick, polite, efficient
18 February 2025
Great team
18 February 2025
Timely and informative
18 February 2025
The last few times I have been have been a great experience. Definitely think things have improved from a few years ago. Everyone very friendly, knowledgeable and helpful
18 February 2025
Huge thanks to Sam Vick who took the initiative to ensure best possible customer service - pushing back on repair quote which resulted in the vast majority of of £3k bill being covered. Thank you Sam!
18 February 2025
I had to do all the chasing regarding updates, then a few days later I find out that my boot is not opening , this has to be something to do with the rewiring of the rear dash cam,
17 February 2025
Quick & efficient
17 February 2025
Satisfied with the work carried out
15 February 2025
Efficient and polite
15 February 2025
Kept me informed of costs and work needed. Completed in good time.
14 February 2025
Always attentive to detail and always open to help. Sam Vick and his tech team are one of the best.
12 February 2025
Steering wheel replacement under warranty
11 February 2025
See above.
11 February 2025
Friendly helpful staff
11 February 2025
Jamie McKay was very thorough and kept me informed ever step of the way. Very easy to deal to with and seemed to reapoy enjoy what he does.
10 February 2025
car came in for MOT work completed on time and service technician dealt with paperwork efficiently
10 February 2025
Sam helpful and keeps me informed.
09 February 2025
All the work was completed in the agree time.
09 February 2025
Some issues with courtesy car supply
09 February 2025
I booked an MOT at a time convenient to me. I waited for my car and it was done within the expected time.
08 February 2025
Service desk lady called Ella was extremely helpful
08 February 2025
I think the labour charge was excessive at £140 for less than an hour's work
06 February 2025
It was a pain free experience
05 February 2025
Jamie was really helpful and was able to get the MOT done quickly so my husband didn't have to drive in the dark.
05 February 2025
Good service
05 February 2025
Quick, easy and straight forward
05 February 2025
No issues.
05 February 2025
As above. Additionally my service advisor, Jamie Mackay, understood my situation and gave a very full and clear explanantion of the problems that had been identified and requires and also of the MOT and the advisory notes and implications.
05 February 2025
Jamie had my car ready for me before 3pm which was perfect and got £100 voucher for the recall trouble which was nice.
03 February 2025
Ellie was very good. Did get a discount on tyres. Courtesy Car very good.
02 February 2025
Never had major problem to date
02 February 2025
My service was completed in time and communication was good
02 February 2025
Service guys were great. As always
01 February 2025
Lucy was absolutely great that massive smile, courteous and professional at the same time too
01 February 2025
Would have been 5 but kept editing g for over 10 mins both on arrival and pick-up.
01 February 2025
Simple easy a professional
01 February 2025
Was dealt with promptly and professionally. Loved the vehicle health check video that I was sent.
30 January 2025
Car went In for fault paid £500 drove car halfway home and major fault alarm went on again so had to take back again to get fix more expense and inconvenience staff very helpful as always Lucy and Sam
29 January 2025
Very informative and accommodating
29 January 2025
Professional and kept me informed on finish times etc.
29 January 2025
Engine cover got broke on visit
28 January 2025
I always receive excellent service from the staff at BMW when my vehicle is in for servicing and the like.
28 January 2025
See above... Just excellent service all round by everyone I dealt with.
28 January 2025
As above
28 January 2025
Staff were very helpful and kindly waived the the extortionate 220 investigation fee, after failing to identify the problem.
27 January 2025
Because the staff make you feel that you are the most important person in the showroom, They are attentive without being over powering .
27 January 2025
I was kept informed and I trust you to do a good job
27 January 2025
Communication around progress was great
27 January 2025
Very proffessional and good on communication
27 January 2025
Good communication on progress and helpful video of car inspection
26 January 2025
Excellent service and I was updated multiple times throughout the day on the progress.
26 January 2025
All went well, vehicle washed.
25 January 2025
car was serviced, vacuumed and washed, thankyou. we have no problems in returning next time.
25 January 2025
When I brought the car in last week for MOT and service, I was told latterly about the nail in the tyre. I was sent an email about the brake pads being 85% worn I didn't see this whilst in the showroom.
25 January 2025
very satisfied - the team were friendly
24 January 2025
The staff are courteous and they are good at communicating with the customer.
23 January 2025
All was fine.
23 January 2025
.
22 January 2025
I would give a higher mark for the input from Ellie Wheeler and for the supply FoC of a back up vehicle via Enterprise but the overall feeling is one of disappointment due to one part of BMW is not effectively communicating with another
22 January 2025
Good info feedback courteous and helpful staff. Car returned in very clean condition
22 January 2025
The team headed up by Sam have always provided good service and knowledgeable advice. I feel confident that the work carried out is top notch.
22 January 2025
You are kept informed of what is happening with the car all the time
21 January 2025
I had a service arranged, I reported that I had some vibration at over 80mph. Despite of mentioning this multiple times, this was not checked and I have to book another day for it. Why not to do it on the same day?
21 January 2025
When you actually speak to a human its ok. The human touch in the end was fine only because i know a few of the staff
21 January 2025
The check in was efficient and the estimate of the time I would have to wait was accurate. Jamie Mackay handled the whole process very professionally
21 January 2025
Booked the car in as we only had it for a week with water ingression in the headlamps and two tears in the seats. When we arrived they thought we were booked in for a tyre split and to look at the car.
21 January 2025
I am very satisfied
21 January 2025
Left after 41/2 hour wait and still ll had an advisory stating had to check tyre pressures - as I have arthritis in both hands, shoulder, hips etc it is very hard for me to check my own tyre pressures - felt this should have been done during service
20 January 2025
Great communication, go out of there way to make sure you are happy
20 January 2025
The updates required seem to be common knowledge on forums I have read. Yet I had to go to BMW did not notify customers and did not put out the new update automatically.
19 January 2025
I was completely satisfied because I felt assured that the MOT was carried out thoroughly and also the valet is a very nice bonus.
19 January 2025
Very satisfied as the service was very good
19 January 2025
The recall was carried out fine but could have done without the inconvenience tbh.
18 January 2025
The high levels of customer service and professionalism
18 January 2025
Friendly staff. Service done quickly and car cleaned very nicely
18 January 2025
Excellent service
16 January 2025
All good
16 January 2025
Called and emailed for a report on the findings of my parking brake and have since been ignored
15 January 2025
Car diagnosed with faulty rear suspension air compressor. Not what i expected on a 6 year old car at 55k miles. Service team submitted a goodwill clam and vey pleased parts were supplied by BMW saving me £1000 + in parts.
15 January 2025
Everything ran smoothly
15 January 2025
Everything was great other than the fact that I'm still waiting for an invoice which could not be provided on the day (due to some computer glitch).
14 January 2025
Service advisor was professional, issue was resolved same day. Nothing negative to note.
14 January 2025
Jamie was great, kept me updated all day with the progress and was able to get the additional work added so I didn't need to come back
14 January 2025
Efficient and Freindly Service
14 January 2025
Experience was smooth from beginning to end.
14 January 2025
I was hoping or some diagnostic and then a warranty repair. Instead I got a/ my tyres checked b/ my car washed a bit c/ an estimate to replace all the parts that might be defective - to restore functionality - £4k d/ a bill for £225
14 January 2025
My car had been thoroughly cleaned when i collected it
12 January 2025
The car cleaning service was done poorly
12 January 2025
Brilliant service all round - especially from the manager, Abigail Scott
12 January 2025
Everything was great
12 January 2025
Very good service team on front desk
12 January 2025
Lucy was excellent
03 April 2025
Same as above